Overview
- Officials reported a significant outage began around 8:30 p.m. Sunday, with full service returning around 1:30 a.m. Monday.
- San Rafael police said flooding at an AT&T communications hub caused a regional failure affecting landlines, wireless service, and intercoms.
- Novato police began taking San Rafael’s landline 911 calls around 10 p.m., and Verizon completed rerouting of all 911 calls by about 11 p.m.
- County agencies used backup radio systems, and some residents sought help in person at police and fire stations as calls dropped or returned busy signals.
- AT&T acknowledged the problem and prioritized repairs after the weekend’s king tides inundated low-lying areas across Marin.