Overview
- The club began a digital review of ticket accounts last month and imposed restrictions on large numbers of supporter accounts after detecting multiple logins from the same devices.
- United says its review used a threshold of seven or more accounts accessed from a single device between March and June 2026 and that one device showed 1,088 accounts being accessed.
- Following a fans forum on July 30, the club accepted it underestimated how common fans sharing login details was and acknowledged the process caused distress to some loyal supporters.
- Manchester United has removed restrictions in a substantial number of cases where fans gave a satisfactory explanation and it has set a 14-day deadline for affected supporters to respond as the investigation continues.
- The club says it will reserve the harshest sanctions, including season-ticket cancellation, for cases with evidence of organised, systematic resale for financial gain and will reallocate any cancelled season tickets to fans on the waiting list.