Overview
- The club expanded automated monitoring of ticket accounts using March–June 2026 data, flagged thousands of accounts and cited one case where a single device accessed 1,088 accounts, prompting public criticism after a fans' forum on July 30.
- United has accepted it underestimated how common supporters sharing login details is, said the process caused distress, and removed restrictions from a substantial number of accounts after receiving satisfactory explanations.
- The review used a numerical threshold of seven or more accounts accessed from one device versus an average account use of about 1.2, a rule that failed to allow for common practices such as family and friend account sharing.
- Some affected fans remain in appeal and could not apply for upcoming away tickets, the club says the investigation continues, impacted supporters must reply within a 14‑day window and the harshest sanctions will be reserved for organised or financially motivated touting.
- Ticket touting cuts genuine fans out of seats and this episode shows clubs need better human oversight, clearer guidance on account sharing and faster appeals to restore trust and avoid unfairly punishing loyal supporters.