Overview
- AKPS says the autogate disruption at Johor Bahru’s BSI remains unresolved and affects only foreign passport holders, with Malaysians still able to use e-gates.
- People’s Volunteer Corps (Rela) personnel have been sent to BSI and special lanes have been introduced to ease congestion, with a limited number of bus-hall e-gates still operational.
- Authorities urge foreigners to use the myNIISe app’s QR counters or proceed to manual counters to speed up clearance and reduce queues.
- AKPS and the Immigration Department report active repair work and continuous monitoring, and officials have not disclosed a technical cause.
- Queues stretched up to two hours on Jan 10 at BSI and the Second Link after most e-gates failed, underscoring repeated breakdowns since 2024 as autogate access expanded to 63 nationalities.