Overview

• The July 18 breakdown disabled over 200 autogates at KLIA terminals and Johor’s BSI and KSAB checkpoints, affecting an estimated 380,000 foreign visitors over two days
• Malaysian passport holders continued using autogates without interruption following the system’s June 2024 rollout for 63 eligible countries and accredited diplomats
• All machines were brought back online by the night of July 19 after the Malaysian Border Control and Protection Agency identified a data integration fault in the MyIMMS immigration system
• Security officials have not ruled out sabotage or hacking and continue probing potential cyber interference despite initial findings pointing to a technical glitch
• Manual counters, Malaysian People’s Volunteer Corps personnel and contra lanes were deployed to process tens of thousands of delayed travellers during the outage