Overview
- Myra integrates into MakeMyTrip’s platform for end-to-end service across flights, hotels, ground transport, holidays, visas and foreign exchange support.
- The assistant operates on a custom multi-agent AI framework combining in-house language models with planning, scheduling and verification systems.
- Users engage with Myra via voice or text to receive personalized recommendations, real-time pricing and inventory updates.
- MakeMyTrip’s AI journey began in 2017 and added generative AI to its core in 2023, with Myra described as its most ambitious technology build yet.
- Future updates will expand Myra beyond English and Hindi to additional Indian languages and introduce semantic search and multimedia interaction capabilities.