Major Ticket Office Closures Expected at Hundreds of English Railway Stations
- The Rail Delivery Group will announce plans to close most ticket offices in England except at major stations.
- Nearly all of England's 1,007 ticket offices face closure in order to save money and modernize service.
- The closures follow a drop in ticket office use from 24% in 2019 to 12% last year as more people buy tickets online or from machines.
- Trade unions oppose the closures due to concerns over job losses and impacts on vulnerable customers like the elderly and disabled.
- Ticket office staff would be reassigned to help customers on platforms and in station concourses under the plans.