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Major Ticket Office Closures Expected at Hundreds of English Railway Stations

  • The Rail Delivery Group will announce plans to close most ticket offices in England except at major stations.
  • Nearly all of England's 1,007 ticket offices face closure in order to save money and modernize service.
  • The closures follow a drop in ticket office use from 24% in 2019 to 12% last year as more people buy tickets online or from machines.
  • Trade unions oppose the closures due to concerns over job losses and impacts on vulnerable customers like the elderly and disabled.
  • Ticket office staff would be reassigned to help customers on platforms and in station concourses under the plans.
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