Overview

• One year after the Digital Services Act took effect, none of the 30 product listings audited by the VZBV complied fully with transparency obligations
• Essential seller information such as complete telephone numbers appeared in just over half of listings and was entirely absent on Shein, Wish and Zalando
• Safety and warning instructions frequently lacked or were unclear and many listings showed shop names that differed from registered company names
• Otto and Kaufland affirmed adherence to legal requirements and MediaMarkt and Zalando announced plans to strengthen their compliance checks
• Consumer advocates warn that missing contact and safety data leave buyers unable to identify liable parties and urge regulators to enforce stricter platform accountability