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5h ago

Major Fiber Cut Knocks Out 911 Across Louisiana and Mississippi as Northwest Louisiana Begins to Restore Service

Officials attribute the disruption to AT&T fiber damage, with no sign of a cyberattack.

Emergency 911 number is dialed on a mobile phone on April 18, 2024, in St. Louis. Louisiana and Mississippi are experiencing widespread 911 outages.
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Overview

  • Parish agencies in northwest Louisiana reported 911 service coming back online late Thursday afternoon after earlier failures.
  • The Orleans Parish Communications District said a fiber cut reported around 1:30 p.m. local time triggered outages across much of both states.
  • The Mississippi Emergency Management Agency said AT&T crews are on the ground repairing damaged fiber lines affecting 911 connectivity.
  • New Orleans, Baton Rouge, Jefferson Parish and St. Tammany Parish reported outages, and authorities published direct lines and urged people to use them only for true emergencies.
  • Some systems remained reachable due to Next Generation 911 deployments, and officials noted certain landline calls still connected in parts of Louisiana; Acadian Ambulance posted an alternate number at 1-469-513-6577.