Overview

• Officials were directed to add WhatsApp access alongside the Aaple Sarkar portal, with operational timelines yet to be specified.
• The portal now hosts 997 of 1,001 targeted services after 236 were added in the last 15 days, according to the CMO.
• Each taluka is to form clusters of 10 to 12 villages with dedicated teams to tailor and speed local service delivery.
• Application paperwork will be reduced and dashboards across Zilla Parishads, municipal corporations and universities will be standardized.
• Independent third‑party audits were mandated, and the chief secretary recommended an appeals mechanism and multi‑modal certificate delivery via email, the portal and WhatsApp.