Overview

• The Maharashtra government has formalized its Aggregator Policy, effective May 20, 2025, introducing detailed fare regulations, cancellation penalties, and safety standards.
• Base fares are now aligned with regional transport authority rates, with discounts capped at 25% and surge pricing limited to 1.5× the base fare.
• Drivers face fines of 10% of the fare (up to ₹100) for unjustified cancellations, while passengers are fined 5% of the fare (up to ₹50) for similar behavior.
• Carpooling is limited to 14 rides per week, with women-only pooling options and mandatory proof of residence and office address for users to enhance safety.
• Aggregators must ensure driver welfare by providing insurance, background checks, and training, while transitioning fleets to electric vehicles under the state EV policy.