Overview
- The regional government sent formal letters this week to all municipalities in its support network to document every incident reported by users, saying it seeks clarity after accusing the ministry of downplaying the problem.
- Officials said a Cometa system incident on Tuesday caused hours-long data loss and triggered closer in-person police protection for affected victims.
- An urgent September survey by the region found about 40% of municipal service points had detected device faults, and authorities are now updating that dataset.
- Madrid City Hall asked the Government Delegation for urgent, complete information after preliminary signs of three similar cases and reports that Arganda del Rey learned of failures directly from victims rather than official channels.
- In Aragón, the provincial court president said device failures led to a provisional case dismissal that was later reopened, noting early issues tied to the transition from Telefónica to a Vodafone–Securitas consortium.