Overview

• The M1 received a 57% satisfaction rating in July’s Transport Focus survey, ranking it lowest among England’s motorways.
• Drivers blamed miles of roadworks and enforced 50 mph limits for emergency refuge area construction for their frustration.
• National Highways finished its smart motorway emergency area retrofit programme in March and early feedback points to a gradual rebound in user experience.
• More than 9 000 motorists were surveyed, revealing stark regional divides with the South West achieving the highest scores and the M25 region the lowest.
• Lorry drivers reported the lowest satisfaction by vehicle type at 55%, and the A47 was the lowest-rated major A road at 56%.