Overview

• Yurtel, a luxury glamping provider operating for 17 years, ceased trading on May 8, 2025, and entered formal liquidation, unable to fulfill bookings for this year's Glastonbury Festival.
• The company did not purchase festival tickets for its customers, despite selling packages that claimed to include them, and failed to hold customer deposits in trust, leaving patrons unable to receive refunds directly.
• Many customers, who paid up to £40,000 for packages, face significant financial losses and must seek recompense through the liquidation process or, where possible, credit card chargebacks.
• Glastonbury Festival clarified it has no involvement with Yurtel's operations and will not cover customer losses but is working with other glamping providers to help affected guests secure alternative accommodations at similar costs.
• The collapse highlights broader risks in the rapidly growing festival glamping industry, where limited regulatory oversight leaves consumers vulnerable to financial losses.