Overview

• Sung described his behavior as “condescending, hurtful and intimidating” in an apology posted to Kis Cafe’s Instagram account.
• Kis Cafe closed its Hayes Valley café to restructure its team and operations ahead of a planned relaunch.
• The TikTok video by Karla (@itskarlabb) documenting the exchange has topped 20 million views in days.
• The café’s Yelp rating plunged from nearly five stars to just above two after a wave of negative reviews.
• Karla’s follower count jumped from around 15,000 to nearly 375,000 following the viral incident.