Overview

• The airline extended its complimentary chat service to all long-haul routes on June 3, 2025, after rolling it out on short- and medium-haul flights in early 2024.
• Text messaging and photo sharing are included in the free service across major apps while voice and video calls remain disabled to avoid disturbing other travelers.
• Access requires logging in with a Miles & More card number or the email address linked to a passenger’s ticket, with registration possible during the flight.
• Larger data packages that support activities like movie streaming continue to incur fees under the existing onboard internet pricing.
• Lufthansa aims to enhance passenger experience by maintaining seamless connectivity for messaging without raising ticket costs.