Lufthansa Announces €200 Million Plan to Improve Punctuality and Service

The airline outlines 600 measures, including increased staffing and adjusted schedules, to rebuild its reputation and enhance customer experience.

Lufthansa is implementing a €200 million investment to improve operations at its Frankfurt and Munich hubs, addressing delays and customer complaints.
The airline plans to increase personnel, extend aircraft turnaround times, and adjust flight schedules to enhance reliability and service quality.
A total of 600 measures are being introduced, including longer layover times for passengers and additional time for boarding, cleaning, and refueling aircraft.
Lufthansa is moderating its growth for 2025, targeting 90% of its 2019 capacity, citing challenges such as delayed aircraft deliveries from Boeing and Airbus.
Older aircraft remain in use due to delivery delays, increasing operational costs and maintenance needs, while new planes are expected to improve efficiency and profitability.