Overview
- For incidents expected to last under 30 minutes on a short stretch, operators will prioritise localised announcements to commuters at affected stations.
- LTA and the rail operators plan to publish additional travel time tailored to a commuter’s location and destination instead of a single maximum-delay figure.
- The approach follows advice from the Rail Reliability Taskforce formed in September after at least 15 delays and interruptions across the MRT and LRT networks.
- Passenger frustration over limited online updates during the Nov 18 Thomson–East Coast Line delay and the Dec 2 East–West Line fault prompted the shift, while commentaries warn en route commuters may miss timely alerts and ask when notices will be widened if delays stretch.
- During the Dec 2 East–West Line incident near Aljunied, SMRT ran a shuttle between Lavender and Paya Lebar, advised use of the Downtown Line, deployed free regular buses, and restored normal service from about 9.15pm, with LTA noting operators must inform passengers of delays exceeding 10 minutes.