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Lotte Duty Free Reopens Revamped Star Avenue to Turn K‑Culture Fandom Into Sales

The retailer will roll out phased campaigns through 2026 to test whether immersive content drives spending from returning tourists.

Overview

  • Lotte Duty Free reopened the redesigned Star Avenue on January 11 at its Myeong-dong flagship after a four-month revamp, with related upgrades at Lotte World Tower in Seoul.
  • The space is organized into three zones—High Five, a tunnel-style LED media wall, and an expanded Experience Zone—with signature content on the 23.5m by 4.25m screen running every 15 minutes.
  • Interactive games in the Experience Zone use QR codes to award duty-free shopping benefits, including attractions like Lucky Picker and Lucky Flip.
  • K-pop groups KickFlip and Hearts2Hearts became new promotional models on January 7 to help draw multinational visitors through social and digital content.
  • Limited-time offers include an LDF PAY credit for photo uploads through January 18 and a prize draw for game participants through February 12, as Lotte targets higher spending from inbound travelers, including Chinese visitors, with year-long differentiated marketing.