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Long Queues Overwhelm SASSA Offices During Minister's Oversight Visit

The visit exposed heavy service pressure and coincided with SASSA withholding payments for more than 7,000 Northern Cape beneficiaries who missed the agency's annual eligibility review.

Overview

  • Social Development Minister Dina Pule visited SASSA offices in Khayelitsha and Bellville and told reporters she was overwhelmed by the large numbers of people queuing for monthly grants.
  • SASSA confirmed it withheld payments for over 7,000 beneficiaries in the Northern Cape after those individuals did not attend the agency's annual grant review.
  • The annual grant review is a routine verification exercise that requires beneficiaries to update information so SASSA can confirm continued eligibility for social grants.
  • SASSA and the Department of Social Development are urging affected recipients to update their details with the agency to restore suspended payments and avoid further interruption.
  • Long waits and payment suspensions risk immediate hardship for households that rely on monthly grants, and the minister's visit signals political attention but no system-wide fix has been announced.