Overview

• A customer criticized The Hulton Arms on Facebook, calling the service 'disgusting' and the staff 'incompetent,' after dining there on Bank Holiday Monday.
• Pub owner Adam Griffiths responded with a detailed CCTV timeline, showing the sequence of events, including a free pizza provided to address the issue.
• The customer replied, claiming the pizza had been paid for and alleging a lack of apology from staff, escalating the dispute online.
• Dozens of patrons rallied behind the pub on social media, praising its food, service, and Griffiths' defense of his team.
• Griffiths highlighted the challenges small hospitality businesses face from rising costs and public criticism, emphasizing the importance of community support.