Overview
- A customer asked for explicit 'Pending balance' and 'Confirmed balance' totals in the credit card summary to track new transactions.
- Lloyds replied that card payments typically appear as pending and advised customers to treat the available balance as the most up-to-date figure.
- The customer clarified the goal was reconciling transactions against receipts and personal records rather than understanding current versus available balances.
- The bank thanked the customer and said a pending total could make matching and tracking transactions easier.
- Lloyds has not confirmed any changes to the app, which serves about 10 million users and includes transfers, payments, cheque deposits, statement access, and card management features.