Overview
- Lloyds Banking Group experienced a new app and online banking outage on Wednesday, August 26, 2026, that left thousands of customers unable to log in or manage accounts.
- The bank publicly apologised on X/Twitter and said staff were working to restore services as customers reported problems in real time.
- Outage monitor DownDetector recorded a sharp spike in reports at about 13:30 GMT, showing nearly 3,000 complaints for Lloyds and several hundred for Halifax.
- This disruption is the second within a week after an August 18 incident that affected about 26 million customers and follows an earlier data‑sharing error involving roughly 400,000 users.
- Industry observers warn repeated downtime tends to drive more dispute claims and chargebacks, and customers say the outages are eroding trust and prompting some to consider switching banks.