Lisa Ray Criticizes Air India Over Denied Medical Waiver for Ticket Cancellation

The actor alleges a lack of empathy after submitting medical proof for her ailing father, while the airline defends its decision citing policy adherence.

Lisa Ray canceled her Air India ticket due to her 92-year-old father's health but was denied a medical waiver despite providing a doctor's letter.
Air India clarified that her father was not a passenger on the ticket and offered alternative solutions, including a free date change or ticket validity extension, which she declined.
The airline emphasized that the ticket was purchased through a third-party agent and that the initial denial of the waiver came from the agent, not Air India.
Ray compared Air India's response unfavorably to Emirates, which she said had previously granted her a medical waiver and full refund in a similar situation.
The incident has drawn mixed public reactions, with some supporting Ray's call for empathy and others highlighting the limitations of non-flexible tickets.