Overview

• Lisa Ray canceled her Air India ticket due to her 92-year-old father's health but was denied a medical waiver despite providing a doctor's letter.
• Air India clarified that her father was not a passenger on the ticket and offered alternative solutions, including a free date change or ticket validity extension, which she declined.
• The airline emphasized that the ticket was purchased through a third-party agent and that the initial denial of the waiver came from the agent, not Air India.
• Ray compared Air India's response unfavorably to Emirates, which she said had previously granted her a medical waiver and full refund in a similar situation.
• The incident has drawn mixed public reactions, with some supporting Ray's call for empathy and others highlighting the limitations of non-flexible tickets.