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2d ago

Lidl Trials Non-Scan Detection Cameras at London Self-Checkouts

Footage of unscanned items is shown to shoppers to prompt staff intervention, with all faces pixelated under strict privacy rules.

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Overview

  • Pilot scope: Lidl is trialling non-scan detection cameras at self-service tills in two undisclosed London stores.
  • The AI system plays back footage of unscanned items on checkout screens and alerts staff to intervene before payment can be completed.
  • Lidl’s customer privacy notice confirms that footage is pixelated, no facial recognition is used and human review is mandatory.
  • Shoplifting incidents in England and Wales rose 20% to 515,971 in 2024, costing retailers about £2 billion annually.
  • Home Bargains, Tesco and Sainsbury’s have deployed similar systems as the UK government advances tougher shoplifting penalties under its Crime and Policing Bill.