Overview

• Lidl plans to upgrade 200 outlets by February 2026 with cash-capable Scan & Go terminals that accept both card and cash at self-scanning checkouts.
• Staffed service kiosks will be embedded in the self-checkout area to handle age verification, product exchanges and secure sales of restricted items.
• In London, Lidl is piloting AI-driven cameras at two stores to monitor scan accuracy in real time and flag unscanned items for staff review.
• Since early 2025, a revised German biocide regulation requires customers to consult trained personnel before purchasing certain insecticides, rodenticides and other biocide products.
• Major chains are diversifying into non-food offerings such as photo printing, mobile tariffs, travel bookings, insurance and banking; consumer groups highlight deposit-return refusals that cost shoppers an estimated €300 million annually.