Overview

• LWSC publicly launched its five-year (2025–2029) strategic plan to double pipe-borne water connections and expand sewer access nationwide by 2029.
• Finance Minister Augustine Ngafuan pledged full government support and framed the plan as aligned with Policy Nine of the ARREST Agenda to ensure the water sector’s inclusion in national development.
• The strategy sets targets to boost water connections from 15,000 to 30,000, increase sewer hookups from 1,560 to 3,000, raise revenue collection efficiency from 57% to 95%, and cut subsidy reliance from 50% to 20%.
• A new Service Delivery Charter and Five-Bill Action Plan commit LWSC to 12 hours of daily water supply, resolving 90% of customer complaints within seven days and conducting quarterly satisfaction surveys.
• Officials warned that success hinges on securing funding, improving inter-agency coordination and protecting distribution infrastructure from damage during roadworks and politically driven construction.