Overview
- In a New Year message to employees worldwide, Koo Kwang-mo said LG is at an inflection point and must move beyond past success formulas.
- He directed teams to anticipate what customers will value over the next decade rather than rely on incremental improvements.
- Koo called for selection and concentration, urging the group to commit to one core customer value as the guidepost for innovation.
- The address featured MIT’s George Westerman, who described generative AI as a general-purpose technology and said large firms need the capability to change faster.
- Harvard’s Sunil Gupta and Trend Korea’s Jeon Mi-young emphasized breakthrough strategies and clearly justified pricing through distinctive experiences, and Koo was first among major chaebol leaders to release a New Year message this cycle.