Overview

• Kendall Contractors Ltd posted an AI-generated TikTok falsely claiming a homeowner's driveway was destroyed over an unpaid £3,800 bill.
• The homeowner had paid in full, and the driveway work was legitimate remediation after utility damage, not retribution.
• The video, captioned 'Can't pay? We'll take it away,' went viral with over a million views, leading to public backlash and reputational harm for the homeowner.
• The company has since deleted the video, issued a public apology, and posted a follow-up showing the completed repair work.
• Alex Gray, the employee behind the video, resigned and took full responsibility, acknowledging the stunt as a mistake.