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Law Firm to Sue United and Delta Over Paid ‘Window Seats’ Without Windows

Invoking California’s consumer-protection statutes, the suits seek damages for customers misled by airlines’ seat-assignment disclosures

FILE - A United Airlines jet takes off while a Delta Airlines plane taxis at Logan International Airport, Monday, Nov. 21, 2022, in Boston. More than 55 million people are expected to travel at least 50 miles from home for Thanksgiving this year. And while misery loves company, there are some steps travelers can take to improve the experience. (AP Photo/Charles Krupa, File)
United Airlines plane.
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Overview

  • Go Law (Greenbaum Olbrantz) announced it will file federal class actions in the Northern District of California within days, though no complaints appear yet on public dockets.
  • Plaintiffs claim United and Delta charged extra fees for window seats that in some Boeing 737 configurations abut a solid fuselage wall without an actual window.
  • Airlines and engineers have explained that cabin-wall ducts and structural supports prevent windows in certain seat rows, a standard feature on many narrowbody jets.
  • The proposed United class is limited to California residents who paid for a window seat in the past four years, a strategy designed to leverage state laws and bypass arbitration clauses.
  • United and Delta have not provided immediate comment, and travelers can use seat-map tools like SeatGuru to spot windowless seats before booking.