Launch‑Day iPhone Duo Owners Face Last‑Day Return Deadline

Overview

• Customers who received an iPhone Duo on October 23, 2026, must meet Apple’s standard return window that generally expires on November 6, 2026.
• Buyers in Canada have one extra day to start a return with the deadline falling on November 7, 2026.
• UK and EU online purchasers can notify Apple within 14 days of receipt and then have a further 14 days to ship the device back or arrange collection.
• Apple requires returned devices to include original packaging and accessories, to have Find My disabled, and for returns to be started via Order Status or at an Apple Store; purchases through carriers or third parties follow the seller’s own rules and may not cancel a new service plan automatically.
• Launch shortages and reports of hinge or inner‑display cracks help explain why some early buyers are returning units, and Apple’s holiday extended‑returns policy that began November 6 covers new purchases made from November 6 through December 25 rather than launch‑day sales.