Overview
- Mark Sewards launched AI Mark on August 5 as a complementary channel for local casework and policy inquiries available around the clock.
- The avatar was co-developed with constituency-based startup Neural Voice after local business owner Jeremy Smith proposed the concept.
- All conversations with the AI prototype are reviewed by Sewards’ office to identify pressing community concerns and escalate issues to human staff.
- Residents are encouraged to test AI Mark and submit feedback, which will be used to train the model and improve voice recognition.
- Experts have highlighted challenges with regional accent recognition and raised questions about the system’s data privacy and retention safeguards.