Overview
- Online booking began at 7 a.m. local time, but customers were locked out of the reservation system for more than two hours.
- Korail said emergency fixes are in place and service is being restored in phases, coupled with a public apology and a promise to inspect and improve systems.
- An unusually long holiday period tied to National Foundation Day and Hangeul Day has driven higher demand for seats.
- Users reported frozen pages showing all seats as available, suggesting many payment attempts did not complete.
- Police previously announced an intensive crackdown on macro programs used for bulk ticket purchases, though investigators have not linked such activity to this outage.