Kohl's Halts Amazon Returns at Select Stores in Strategic Test

The retailer is reevaluating its Amazon partnership as it faces declining sales, workforce cuts, and store closures.

Kohl's has temporarily stopped accepting Amazon returns at stores in Leominster, Massachusetts; Eau Claire, Wisconsin; and Washington, Missouri as part of a 'test-and-learn' initiative.
The decision reflects operational challenges with the program, which employees have criticized for slowing down store operations without significantly boosting sales.
Kohl's began its Amazon returns partnership in 2019 to increase foot traffic but has not reported notable customer gains from the program since 2021.
The company reported a 9.4% sales decline in Q4 2024, plans to close 27 underperforming stores by April 2025, and has cut 10% of its corporate workforce.
As part of its broader strategy, Kohl's aims to refine its store experience and adapt to shifting customer preferences in a competitive retail environment.