Overview
- The couple reported their airborne nut allergies before boarding the October 25 Edinburgh–Amsterdam flight and asked for a no‑nut service and a cabin announcement.
- Cabin crew continued offering a banana loaf topped with almonds, and a recorded exchange shows staff citing paid food service and company procedure.
- The pair say they were told to disembark or accept the risk because EpiPens were available on board, which they argued was not adequate protection.
- They left the aircraft and missed a £700 trip, describing the experience as humiliating and saying they will seek a refund.
- KLM apologised for their distress and stated it can request fellow passengers keep nut products sealed but cannot guarantee a nut‑free environment or stop consumption.