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KLAS Report: Chartis Leads Health IT Planning and Assessment as Expertise and Fit Drive Choices

Buyers emphasize expertise over cost, with cultural alignment shaping final decisions.

Overview

  • KLAS Decision Insights spanning October 2023 to October 2025 shows Chartis was the most considered and most selected firm for IT planning and assessment services.
  • IT strategic planning comprised 56% of validated engagements and IT assessments 50%, with vendor selection at 28% and interim IT management at 16%.
  • Becker’s ranking across 38 organizations lists Chartis at 14 considerations with 10 selections, Impact Advisors at 11 (8), Healthlink Advisors at 7 (4), Nordic at 5 (3), Deloitte at 5 (1), and Optimum Healthcare IT at 4 (4).
  • Firms were most often rejected for insufficient expertise (21 cases) or poor fit/alignment (18), with cost and existing relationships each cited six times.
  • Engagements often progress from assessment to planning to execution, and many CIOs favor specialist healthcare IT partners for cloud, EHR planning, or AI governance, with Healthlink’s acquisition by Chartis highlighting ongoing consolidation.