Overview

• KLAS reports 57 acute-care customers have left Oracle Health since 2022, including 12 systems with more than 1,000 beds.
• About half of interviewed clients said they would not buy the EHR again, pointing to diminished partnership, communication gaps and talent losses.
• Customer confidence reached a three-year high in early 2025, tied to steadier code quality and clearer product road-mapping.
• Early adopters of the Clinical AI Agent report tangible gains, including shorter documentation times and physicians seeing two additional patients per day.
• Oracle’s updated EHR is now generally available, yet leaders seek proof on RevElate performance, OCI-based integration and data exchange, with some saying Oracle has roughly 6–12 months to show sustained progress.