Overview
- Siemiatkowski told The Times Tech podcast that replacing white-collar jobs with AI usually leads to at least a short-term recession and that he sees no way to avoid it
- Klarna’s AI assistant has taken on the equivalent workload of 700 full-time customer service agents, helping cut its headcount from 5,500 to 3,000 since 2023
- Facing service quality complaints, the company began recruiting human agents last month under a flexible, remote support model
- Anthropic CEO Dario Amodei has warned that AI may eliminate half of entry-level white-collar positions within the next five years
- Tech leaders remain divided on AI’s economic impact, with some like Google DeepMind’s Demis Hassabis arguing the technology will create new roles requiring creativity and adaptability