Overview
- Families who paid about £90 per person reported hour‑long waits before being told the kitchen had shut on Christmas Day at the Wells-next-the-Sea pub.
- Diners described heated rows in the kitchen, staff in tears, and a chef removing his jacket and leaving before service was halted.
- Some bookings were cancelled by phone on the day, leaving guests without alternatives as shops were closed for the holiday.
- The Golden Fleece posted on December 31 that it was temporarily closed and issued a public apology to guests.
- Customers say the pub emailed to promise refunds within five days, as several criticised management for not cancelling the service earlier.