Overview

• After alleging that Chef Luke Sung dismissed her for having only 15,000 followers, influencer @itskarlabb saw her follower count surge to more than 185,000 alongside over eight million video views.
• Thousands of one-star reviews referencing the TikTok video flooded Kis Cafe’s Google and Yelp pages, triggering unusual activity alerts and tanking its ratings.
• In an Instagram statement, Kis Cafe confirmed Luke Sung’s departure from all roles and said he personally reached out with an apology to the influencer.
• The Hayes Valley venue announced plans for a temporary closure and organizational overhaul intended to safeguard staff livelihoods.
• Isa Restaurant, Sung’s former venture in the Marina District, added a disclaimer disavowing any ties to Luke Sung or Kis Cafe after being mistakenly review-bombed.