Khyber-Pakhtunkhwa Overhauls Citizen Portal With Accountability Push

Overview

• Officials who let routine issues linger will face consequences, with weeklong delays on problems solvable in one or two days deemed negligence.
• A network of 2,354 district dashboards now enables manual complaint registration for residents without internet access.
• Online open courts have begun at the Chief Minister’s Secretariat, and departments are directed to hold similar sessions with all cases uploaded for tracking.
• The government plans to integrate e‑governance applications into a single interface and introduce automated resolution for third‑level complaints.
• More than 700,000–750,000 KP users are registered on the portal, and officials report a 54% satisfaction rate described as the highest in Pakistan.