Overview

• Coinbase CEO Brian Armstrong said Friday that Durant’s account recovery was complete, publicly confirming the resolution.
• Durant began buying bitcoin in 2016 and lost access for years due to what agent Rich Kleiman called a user error, saying they had been working with Coinbase.
• Neither Durant nor Coinbase disclosed the size of the holdings, though bitcoin has climbed from the hundreds in 2016 to about $116,000–$117,000 today.
• Durant and Kleiman are investors in Coinbase through Thirty Five Ventures and signed a multi-year promotional deal with the exchange in 2021.
• The high-profile recovery drew complaints about preferential treatment; Coinbase pointed to in-app password-reset tools and 24/7 support, and Armstrong said improving customer service is a priority.