Overview

• The Kettering franchise’s Teen Chaperone Policy, shared on Facebook Aug. 13, bars dine-in service to guests 17 and under unless accompanied by an adult chaperone aged 21 or older.
• A Chick-fil-A spokesperson emphasized that the rule is unique to the locally owned Kettering restaurant and mirrors the Town & Country Shopping Center’s existing under-18 accompaniment requirement.
• Social media reactions remain divided, with critics arguing it unfairly penalizes well-behaved teens and supporters citing concerns about unmanaged crowds and staff burden.
• Customers and commentators have questioned how the policy applies to 18–20-year-olds, teenage parents and legal guardians under 21, with no official guidance yet provided.
• The long-term impact on foot traffic and revenue is uncertain as the policy takes effect, joining a broader trend of U.S. retailers imposing age-based restrictions to curb disruptive behavior.