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Kering Confirms Customer Data Breach at Gucci, Balenciaga and McQueen as ShinyHunters Claims 7.4 Million Emails

Kering reports exposure of contact details plus store spending totals, not payment or ID data.

Overview

  • The group says it detected temporary unauthorized access in June affecting some Houses and has notified regulators and impacted customers according to local rules.
  • Stolen records include names, email addresses, phone numbers, home addresses, and a “Total Sales” field showing individual spend; financial and government ID numbers were not involved.
  • ShinyHunters claims data tied to about 7.4 million unique email addresses, and a small sample shared with the BBC appeared genuine.
  • Reports based on alleged transcripts describe ransom outreach, though Kering denies negotiating or paying any ransom.
  • Security experts warn high‑spend clients face elevated phishing and fraud risks, with the breach highlighted as part of a broader 2025 campaign that also hit Cartier and LVMH labels.