Overview
- A buyer paid Rs 359 for WeCool Moonwalk Mini earbuds on April 14, 2025 and received boAt earbuds when the package arrived on April 30, 2025.
- The buyer complained to Vle Bazaar and followed the platform's request to send photos, but he says the company never arranged a return or refund.
- On July 14 the Ernakulam District Consumer Disputes Redressal Commission found a deficiency in service after Vle Bazaar failed to appear and treated that absence as an admission of the complaint.
- The commission directed Vle Bazaar to refund Rs 359 with 9% annual interest, pay Rs 5,000 for mental agony and Rs 3,000 for litigation costs, and to comply within 45 days.
- The ruling shows consumer forums will enforce remedies even for low‑value online purchases and gives a clear signal that marketplaces must correct fulfilment errors or face statutory penalties.