Overview
- Customers check in by smartphone and consult doctors by video in a soundproof room inside the store.
- Medical assistants take vitals such as blood pressure or EKGs, and prescriptions are possible under defined rules.
- New patients face limits on what can be prescribed, with in‑person care arranged if a direct examination is needed.
- The unit operates with Sana as an external branch of the MVZ in Neckarsulm, with Schwarz Gruppe providing the space and equipment.
- Reactions range from praise for accessibility to concerns over continuity of care, hygiene and data protection, and Kaufland says any wider rollout will depend on the pilot’s results as rivals like dm, Lidl and Rossmann test health services.