Overview
- Health Minister U.T. Khader unveiled the QR code–linked Integrated Public Grievance Redressal System on Monday to let people scan codes at hotels and pharmacies to lodge and track complaints through the state’s Centre for E‑Governance platform.
- The launch follows weeks of intensified Food Safety and Drug Administration inspections that have inspected hundreds of outlets, seized more than 1,000 kg of unsafe food in multiple operations, and issued notices tomany hotels and food businesses.
- Officials announced plans for taluk‑level citizen 'food safety watch teams' made up of senior citizens, former food safety officials and chefs with ID cards and inspection powers once guidelines are issued.
- A toll‑free number and a dedicated call centre were promised and 30 multi‑district inspection teams have been formed to respond to complaints, while PGs and hostels received a 10‑day deadline to fix violations before penalties follow.
- State authorities say the measures aim to decentralise enforcement and boost public reporting, but the scheme’s reach will depend on issuing watch‑team rules, activating the helpline, completing lab testing and following up with seals or penalties.