Overview
- The District Consumer Disputes Redressal Commission, Kangra, on August 3 directed Amazon Seller Services Pvt. Ltd. to refund ₹8,819.10 with 9% annual interest from the date of the complaint and to pay ₹5,000 as compensation plus ₹5,000 in litigation costs.
- The complaint says the buyer prepaid for a Wakefit mattress on September 26, 2024, cancelled the order by OTP on October 7, 2024, and tracking records show the consignment reached the seller in Faridabad on October 16, 2024.
- Delhivery told the commission it attempted delivery and returned the consignment but argued that refund processing was the marketplace’s duty; the commission dismissed the claim against Delhivery and limited its role to logistics.
- The bench noted that Amazon’s app showed a ‘Total expected refund’ of ₹0.00 after the return, and Amazon did not appear at the hearing so the complaint was decided ex parte.
- The ruling underscores that district consumer panels can require marketplaces to make refunds and pay damages when platform records show no refund, while enforcement will depend on whether Amazon complies or needs formal execution steps.