Overview

• Filed in the U.S. District Court for the Northern District of California, the case is United States v. Uber Technologies Inc., 25-cv-7731.
• The complaint says Uber drivers routinely refused rides to people traveling with service animals or stowable wheelchairs and charged unlawful cleaning and cancellation fees.
• Federal officials allege Uber failed to reasonably modify policies or provide adequate training, leading to missed appointments, long delays, and riders stranded in bad weather.
• Uber disputes the claims, citing a zero‑tolerance policy for confirmed denials, required acknowledgment of service‑animal rules by drivers, a service‑animal education video, an optional disclosure feature, and a 24/7 hotline.
• The action follows a 2021 DOJ suit and a 2022 settlement over wait‑time fees, with the new filing seeking policy reforms, ADA training, civil penalties, and damages.