Overview
- The Civil Rights Division and the U.S. Attorney’s Office for the Middle District of Florida announced an investigation into United Parks & Resorts under Title III of the ADA.
- Complaints allege SeaWorld Orlando, Busch Gardens Tampa Bay, and Aquatica Orlando prohibit rollator walkers with seats, leaving some guests unable to access the parks or facing rental fees for alternatives.
- SeaWorld Orlando’s posted policy permits walkers without seats and directs guests to wheelchairs and electric convenience vehicles as alternatives.
- DOJ identified Trial Attorney David K. Gardner and Assistant U.S. Attorney Alexandra N. Karahalios as the attorneys handling the case and invited additional complaints from affected visitors.
- Prosecutors said no conclusions have been reached and requested an urgent meeting with company representatives regarding the policy change.